Terms & Conditions


De-Matting Policy

Our normal grooming charge does not include De-Matting. There will be an additional charge per 10 minutes extra grooming time required to de-matt your dog.

We do not recommend de-matting of elderly, infirm or aggressive dogs.

Please note, we groom humanely. Dogs which are severely matted will be shaved off.

Dogs Behaviour
I shall not be held responsible if a dog is caught by clippers which has been caused by the dog jumping about and not keeping still.

In the unlikely event of your dog acquiring a rash after clipping, please use savlon cream to soothe.

We reserve the right to refuse a dog that presents a risk of injury to itself or to staff.

Cancellation Policy
We require 24 hours notice for cancellation of appointments.

Time is reserved to groom your dog.

Missed appointments will incur a cancellation fee payable before further appointments can be booked. Dogs arriving late may have to be re-booked and the cancellation fee will apply. Please be on time.

Aggressive Dogs
Dogs that require muzzling or extra staff to help manage them will be charged at a higher than standard grooming rate. This is because dogs showing aggression or acute nervousness take much longer to groom.

We reserve the right to refuse a dog that presents a risk of injury to itself or staff.